Design Solution Service Level Agreement

Our SLA provides commitments in three key areas:

Network Quality
"Cisco Powered Network" This means that Design Solution uses only Cisco Systems Network equipment. Redundant network components are used to ensure uptime and eliminate any single point of failure. The network is multi-homed through multiple redundant high-speed connections providing fast, reliable connectivity.

Network Uptime
The network will be available 100% of the time in a given month, excluding scheduled maintenance. Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server.

Hardware Guarantee
The functioning of all leased hardware components and will replace any failed component at no cost to the customer. Hardware replacement is guaranteed to be complete within 1 hour of problem identification.